Observe AI – Contact Center

Observe AI



Product Description

Level-Up Your Agents with Contact Center AI

Everything you need to analyze interactions, evaluate performance, and coach hard-working teams in one place.

Analyze Every
Call & Interaction

Monitor a 30 minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.


Evaluate More Interactions in Half the Time

Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.


Coach &
Motivate Agents

Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.


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