PBX (which stands for Private Branch Exchange) used to refer to the heavily-wired switchboards that telephone operators used to plug in wires to connect phone lines within a building. Technology has vastly improved since, and now PBX refers to the electronic systems that are used to divert and route phone calls within modern businesses.
Features of IP PBX
Every company that has a large volume of incoming calls going to various people or departments should have an IP PBX. An IP PBX can take the quality of caring for incoming calls to the next level by deftly handling several different features at once.
Some of these impressive IP PBX features include:
- VoIP (Voice over Internet Protocol): You want a PBX that can support both phones (IP station) and service (IP trunks).
- Voice Messaging Through Online Services: You want your PBX to forward voicemail messages as an email attachment as well as a visual voicemail.
- Conference Calls: Your PBX should have more than just basic three-way calling, like native support for high quality, multi-party conferences.
- Data Analytics: Look for a PBX with call tracking, call history, and other reports.